Terms of Service

These Terms of Service ("Terms") govern your use of the CS Imaging AI website at www.csimagingai.com and the AI photo-editing service offered through it (together, the "Service"). By creating an account, uploading photos or purchasing a subscription, you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, do not use the Service.

CS Imaging AI, presented on this website under the Capital Studio brand, is operated by OAK HELPERS - FZCO, an IFZA-registered company based in Dubai, United Arab Emirates, in collaboration with Capital Studios in Canada. In these Terms, "CS Imaging AI", "we", "us" and "our" refer to OAK HELPERS - FZCO as the operator of the Service. Capital Studios is a collaborator on the Service; it is not a party to these Terms.

If you use the Service on behalf of a company or other organization, you confirm that you are authorized to accept these Terms on its behalf.

CS Imaging AI provides automated, AI-assisted editing of real estate photographs. Depending on your plan, the Service lets you:

• upload individual images for AI enhancement;
• upload HDR bracket sets of 3, 5 or 7 exposures of the same scene, which are merged into one enhanced photo;
• apply sky replacement to a delivered photo; and
• track processing in your Queue and download finished photos as JPEG files.

Processing is performed by automated systems, including third-party AI processing providers, not by a human editor. Features, editing modules and plan contents are described on our website and may change as described in these Terms.

You need an account to use the Service. You can sign up with an email address and password or sign in with Google. You must provide accurate information and keep it up to date.

You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us promptly at admin@csimagingai.com if you believe your account has been accessed without your permission.

The Service is intended for professional and business use. You must be at least 18 years old to create an account.

The Service is offered through the plans shown on our Pricing page: a free Starter plan and paid monthly plans (Professional and Business) purchased online through our checkout. Each plan includes a number of photo credits for each period.

Agency (custom) arrangements are not purchased through this website or its online checkout. They are quoted and agreed directly with us — contact us for details.

• One photo credit is used for each successfully delivered photo — either one individual image or one HDR bracket set (3, 5 or 7 exposures merged into one photo).
• Photos that fail to process do not use a credit.
• Sky replacement on a delivered photo does not use an additional credit and is limited to 5 replacements per delivered photo.
• Starter credits reset each calendar month. Paid-plan credits reset at the start of each billing period.
• Unused plan credits do not roll over to the next month or billing period and have no cash value. One-time photo credits are different and are described below.

We may change the features, allowances or prices of plans in the future as described in "Changes to the Service or these Terms".

Paid plans are subscriptions billed monthly in advance. Your subscription renews automatically at the end of each billing period, and you will be charged the then-current price for your plan and any additional-photo quantity, until you cancel.

Prices are shown on our Pricing page. Applicable sales tax, VAT or similar taxes are calculated and collected at checkout by our payment provider and may be added to the listed price.

With a paid plan, you can add additional delivered photos to your subscription in blocks of 25, as shown on our Pricing page.

• Additional photos are a recurring part of your subscription: they are billed every month together with your plan until you change or cancel them.
• They add to your plan's credit allowance for each billing period and, like plan credits, do not roll over.
• Recurring additional photos are only available with a paid plan. One-time photo credits for the Starter plan are described below.

On the free Starter plan you can buy additional photo credits as a one-time purchase, in packs of 25, as shown on our Pricing page. A one-time purchase is a single charge. It is not a subscription and does not renew.

• Purchased credits are added to your account once payment is confirmed and remain available until you use them. They do not reset monthly.
• Your monthly allowance is used first. Purchased credits are used only once it is used up.
• Purchased credits stay on your account if you later move to a paid plan. They belong to your account, cannot be transferred, and cannot be exchanged for cash.
• One-time credits are available only to accounts without a current paid subscription.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles order and payment inquiries, receipts, cancellations, returns and refunds for purchases. Questions about the Service itself — your account, uploads or processed photos — are handled by CS Imaging AI (see "Contact" below).

When you purchase, you also agree to Paddle's Buyer Terms. Payment details are entered into and processed by Paddle; CS Imaging AI does not receive or store your full card details.

You can cancel a paid subscription at any time through Paddle — using the link in your Paddle receipt email or at paddle.net — or by contacting us at admin@csimagingai.com and we will help you.

Cancellation stops future renewals. It takes effect at the end of your current billing period; your plan and credits remain available until then. After that, your account returns to the free Starter plan.

Refunds are handled under our Refund Policy and Paddle's refund process. Nothing in these Terms limits any refund or other rights you have under applicable consumer-protection law.

You keep all ownership rights in the photographs you upload ("Your Content") and in the edited photos produced from them for you.

You grant OAK HELPERS - FZCO a limited, non-exclusive, worldwide license to host, copy, transmit, process and modify Your Content only as needed to provide the Service to you — including sending it to our processing and hosting providers — and for no other purpose. This license ends when Your Content is deleted from the Service, except as needed to complete processing already requested.

You confirm that, for everything you upload:

• you own the photographs or have the photographer's and any other necessary permission to have them edited through the Service;
• you have any permissions needed from property owners, sellers or other people for the photos to be used as you intend; and
• your photos do not infringe anyone's rights or break any law.

Edits are produced automatically by AI systems. Results can vary and may contain errors, artifacts, or changes you did not expect — for example in skies, windows, colors, reflections or fine details. We do not guarantee that any result will be accurate, error-free, a true representation of the property, or suitable for a particular purpose.

You are responsible for reviewing every processed photo before using it professionally or publicly, including on MLS or other listing services, in advertising or in print, and for making sure your use — including any disclosure of edited or enhanced images — complies with applicable real estate, advertising and listing-service rules.

The Service is not a backup or archive. Original uploads are deleted automatically once a photo has been successfully processed, and we do not promise that processed photos will remain available for any particular period. Please download and keep your own copies of the photos you need.

You must not:

• upload content that is unlawful, infringing, deceptive, or that you do not have the right to use;
• use the Service to create misleading representations of a property in breach of applicable law or listing rules;
• attempt to bypass credit limits, plan limits, access controls or security measures;
• interfere with, overload or disrupt the Service, or attempt to access other users' accounts or data;
• copy, reverse engineer, scrape or resell the Service or access to it without our written permission; or
• upload malware or any content designed to harm systems.

The Service — including its software, design, text, logos and branding — belongs to us or our licensors and is protected by intellectual-property laws. These Terms give you a limited, non-transferable right to use the Service while your account is in good standing; they do not transfer any of our intellectual property to you. Your Content remains yours as described above.

We work to keep the Service available and reliable, but it is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted availability, particular processing times or turnaround, or that the Service will be free of errors. The Service depends on third-party providers, and it may be interrupted for maintenance, updates or events outside our control.

To the maximum extent permitted by applicable law, OAK HELPERS - FZCO will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, business, data or goodwill, arising out of or relating to the Service or these Terms.

To the maximum extent permitted by applicable law, our total liability for all claims relating to the Service or these Terms is limited to the amount you paid for the Service in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, or any rights you have as a consumer that cannot be waived.

We may change, add or remove features of the Service, and we may update these Terms from time to time. If we make a material change to these Terms or to the price of your subscription, we will give you reasonable notice — for example by email or on the website — before it takes effect. The "Last updated" date above shows when these Terms last changed. If you continue to use the Service after a change takes effect, you accept the updated Terms; if you do not agree, you can cancel your subscription.

You can stop using the Service at any time. We may suspend or close your account if you seriously or repeatedly breach these Terms, if required by law, or to protect the Service or other users. Where reasonable, we will tell you before doing so. Sections that by their nature should continue after termination — including those on your photos, intellectual property, limitation of liability and governing law — continue to apply.

These Terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. The courts of Dubai have jurisdiction over any dispute arising out of or relating to these Terms or the Service. This does not deprive you of any mandatory protection given to you by the consumer-protection laws of the country where you live.

Questions about these Terms or the Service: